Due to the nature of how downloads are processed, we uphold a no refund policy. The customer is responsible for ensuring their order is correct before purchasing the media or content. Prior to submitting for processing and billing, please ensure that you do not order the same membership twice. Please report any billing errors to firstname.lastname@example.org. Resolution of any billing errors by www.festivass.com will be handled immediately.
Fraud: We take fraud very seriously and will actively report cases of fraud to the local authorities for further prosecution.